Shipping & Returns Policy

Shipping & Returns:

Due to the nature of our products, we do not accept returns, exchanges, or issue refunds. Please note that all sales are final and are not subject to return. Therefore, please be aware that all sales are final and cannot be exchanged or returned. Since we process your order as soon as possible, if you have received a shipping notification, your package has already been processed and cannot be cancelled.

Processing Times:

Our normal processing time is 1-4 business days. During holiday season and sales, we may experience delays, please allow 1-7 business days of processing during these times. Once your order is placed, you will receive a confirmation email. Once your order has been shipped, you will receive a shipping confirmation email.

Incorrect Shipping Information:

If a package is returned due to incorrect shipping information provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refund will not be provided if any parts of the address are incorrect.

Lost/Stolen or Damaged Packages:

We are not responsible for lost or stolen packages. Please ensure the correct address is provided at the time the order is placed. If tracking is showing that a package was delivered, but you have not received it, contact the delivery carrier to file a claim (USPS, UPS, Fedex, etc.) If you need assistance with this, please let us know.

If your package arrives and the product is damaged, please send us an e-mail immediately with pictures at info@essenaturals.com